WeEyewear FAQs

You've got questions, and we've got answers. At WeEyewear, we're team transparency when it comes to our lenses (which are crystal clear) and how they work. Here, we'll tackle some of your most pressing questions and help you get to know us a little better.

If you have more questions, do not hesitate to contact us. You'll find information about WeEyewear, as well as other vision and eye safety-related topics, in an easy-to-understand format that doesn't leave you with a blank stare.

General Questions

What if I need to change or cancel my order?

Non-Prescription
These orders leave our warehouse quickly, often the same day the order was placed. Please reach out to [email protected], and we'll do our best to pause the order. If the order was already shipped, please return your order for a refund after it arrives by emailing us at [email protected]

How long does it take to get my Prescription Safety Glasses?

The team of opticians at WeEyewear is powerful, but not so powerful we can control the weather or the mail (yet). Most orders for non-prescription safety glasses will be packaged and shipped within one to two days of your order.

Prescription safety glasses are each made to order with your custom prescription lenses. Naturally, these take a little longer. You can expect to receive your prescription safety glasses from WeEyewear in 2 to 4 weeks.

When your order leaves the warehouse, we'll email you to let you know the most stylish, comfortable safety eyewear you've ever used is headed your way. We're here to help you navigate any mail mishaps, too.

What if my package is lost or stolen?

Please allow 3-4 extra days for the carrier to locate your package. Often, there is a delay on the carrier's end. If the package never shows up, contact [email protected] within 14 business days and we'll work together to resolve the missing package.

WeEyewear Safety Glasses are made to protect your eyes with a standard of safety that is accepted across numerous industries. The American National Standards Institute works with agencies like OSHA to develop a system of safety standards for personal protective equipment for eye protection.

All WeEyewear Safety Glasses are ANSI Z87-2-2020 certified for impact resistance and feature top and side shields to protect against splashes, splatters, and debris. Each industry has its own level of PPE requirements. It's important to check with your employer to determine the level of protective eyewear you need.

WeEyewear Prescription Safety Glasses are seriously durable, but we recommend this handy, anti-scratch folding case to protect them even longer. WeEyewear Prescription Safety Glasses are shipped in protective material so that they aren't damaged during the shipping and handling process, but our folding cases are sold separately for those who prefer to keep their safety glasses in the compartments of their cars or on a lanyard.

Every pair of WeEyewear Prescription Safety Glasses comes with a protective microfiber pouch, which is the best way to keep your WeEyewear Prescription Safety Glasses so fresh and so clean.

WeEyewear Safety Glasses are certified safety glasses that look and feel like regular glasses. WeEyewear Safety Glasses are worn by people working in healthcare, labs, construction, and lots of other places. We even have people who just wear them because they look cool. With WeEyewear Safety Glasses, you don't need to compromise on style or safety, because we give you both!

We believe that being comfortable in your eyewear shouldn't be optional. So, we took the elements needed for high-quality protection (like impact resistance, anti-fog coating, polycarbonate lenses, UV protection, and blue light blocking technology) and wrapped them up in frames that are streamlined and easy on the eyes… literally.

WeEyewear was founded in 2008.

All day, every day. Our eyewear features clear lenses and is also available in your custom prescription (no more wearing clear safety goggles over the glasses). WeEyewear Prescription Safety Glasses are so comfortable and attractive that you'll forget you have them on.

Plus, because all WeEyewear Prescription Safety Glasses offer blue light-blocking technology, it's a great idea to wear them while you're working on the computer, watching an LED television, or using your smartphone.

How protective are WeEyewear Prescription Safety Glasses?

We take protection seriously. Every pair of WeEyewear Prescription Safety Glasses is ANSI Z87.1-2020 certified, which means they've undergone coverage and impact testing to ensure they keep your eyes safe and sound.

WeEyewear Prescription Safety Glasses frames and lenses are made from impact-resistant Polycarbonate, which won't break or shatter under impact. WeEyewear Prescription Safety Glasses come with integrated top and side shields to provide 360 protection.

Our lenses shield your eyes from UV light and blue light and offer anti-fog protection that is unmatched by standard anti-fog safety glasses you'll find from other retailers.

Why are they called WeEyewear Prescription Safety Glasse?s

Because calling them Stylish WeEyewear Prescription Safety Glasse is way less fun. WeEyewear Prescription Safety Glasses are a new type of safety eyewear that doesn't compromise on protection, functionality, or style.

Are WeEyewear Prescription Safety Glasses anti-fog?

Through extensive testing, our proprietary anti-fog technology is proven to work better and longer than the competition. Unlike the others that spray on their anti-fog coatings, WeEyewear Prescription Safety Glasses lenses are dipped and UV-cured onto the lens for superior performance.

If you're able to avoid cleaning your lenses with water or harsh chemicals, you can expect the anti-fog coating to last about 2 years. If your job requires daily cleaning with IPA, you should expect to get about six months of optimal anti-fog performance.

Please refer to the below care section for information on how to keep your WeEyewear Prescription Safety Glasses clean and ensure the longevity of your protective anti-fog coating.

What is blue light and how much of it do WeEyewear Prescription Safety Glasse block?

Blue Light is the highest energy light on the visible spectrum. Beyond Blue Light is Ultraviolet light, which we all know can be damaging to the eyes. Blue Light isn't as bad as UV, but too much of this high-energy blue light may lead to eye strain, and fatigue, and can disrupt normal sleep patterns.

Some blue light exposure is natural and healthy, but with increased use of blue light emitting phones, screens, and fluorescent lights, some of us may be getting too much. WeEyewear Prescription Safety Glasses are designed to block just the right amount of blue light, without any noticeable yellow tint or blue reflections.

With all of these factors in mind, WeEyewear Prescription Safety Glasses clear lenses block over 60% of the highest energy blue light wavelengths from 380-420nm, and about 25% of all blue light (380-500nm). Additionally, our lenses block 99.9% of UV rays (light below 400nm).

What material do you use for your lenses?

WeEyewear Prescription Safety Glasses lenses are made of polycarbonate, which is a lightweight, impact-resistant, crystal-clear plastic.

US Domestic Shipping Policy

Non-prescription Orders

We offer Standard (FREE) shipping and Express (+$29) shipping for all orders within the United States and Canada. Please allow 1-2 business days for processing before your order is shipped. You will receive an email confirmation once your order has been sent. Please note the transit time will increase slightly if you request an address change after you place your order.

Rx Prescription Orders

Rx lenses are custom-made, therefore it takes a little longer to fulfill than a non-prescription order. Rx orders are shipped within 2-3 weeks from the order date. You will receive an email confirmation once your order has been sent.

International Shipping Policy

What countries/regions are eligible for international orders?

We mainly sell our products to Canada, the UK, Australia, and the USA.

Duties and Taxes

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

Pro tip: we also provide an option to prepay duties and taxes in advance (using our express courier service), so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed. Any inspections and fees applied on imports are unfortunately beyond our control, should you decide not to prepay taxes during checkout.

Shipping and Delivery

We offer Standard Express (via DHL) shipping options depending on the destination country. We are unable to offer overnight delivery on international orders.

The exact available shipping options for your country will be presented during checkout.

Depending on the destination country and shipping method chosen, international orders can take between 4 to 21 business days to deliver.

What if my package is lost or stolen?

Please allow 3-4 extra days for the carrier to locate your package. Oftentimes, there is a delay on the carrier's end. If the package never shows up, contact [email protected] within 14 business days and we'll work together to resolve the missing package.

Returns + Warranty Non-Rx

What is your Return Policy?

Your WeEyewear Prescription Safety Glasses for a refund (excludes shipping fees) within 30 days of placing your order, no questions asked. Please email us to service @weeyewear.com for help with your return.

This policy does not apply to products bought through a retailer or other online stores. For retail returns or exchanges, please visit the retailer where you purchased the product.

WeEyewear Warranty

All standard WeEyewear Prescription Safety Glasses come with a limited six-month Craftsmanship Warranty. If your WeEyewear Prescription Safety Glasses have a manufacturing defect or problem that should not occur with normal use, we will offer a one-time replacement at no cost to you. Products that naturally wear out from normal use are not a candidate for a warranty replacement or a refund.

Our Craftsmanship Warranty will consist of one replacement of your product at no charge within six months of your original delivery date. We aim to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

To fill out our warranty claim form, please visit: https://www.weeyewear.com/warranty/

Repair or replacement shall be limited to the styles and colours of the Product that are available at the time of the repair or replacement. Any repaired or replaced product shall also remain subject to the original six-month warranty from the date of the original purchase, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

I misplaced my return label, can I get a new one?

Yes! Email our Happiness Team at [email protected] to request a new label.

Do you offer replacement parts?

We don't offer replacement parts, but we do offer a six-month warranty for standard WeEyewear Prescription Safety Glasses and a 1-year warranty for WeEyewear Prescription Safety Glasses. You can find both forms on our FAQ page.

International Return Policy

Do you accept international returns?

We are happy to accept returns for merchandise purchased on WeEyewear.com that has not been worn and in the original packaging within 45 days of the ship date.

To start the returns process, please email us to service@weeyewear and we will send you a return label for your order.

Please note that there is a $15.00 return fee and the shipping costs paid at the time of the order will not be refunded. Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the return paperwork.

Items returned without an authorized return label from our Happiness Team will not be accepted. Keep the Return Tracking Number for your package to monitor the delivery status

Please note that for international returns the return shipping and any reverse duties & taxes are the responsibility of the customer. Returns should be postmarked within 45 days of the order date. We also recommend insuring your package and contacting WeEyewear ([email protected]) with the tracking number once shipped.

How long will it take to receive a refund on a returned international order?

Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

What do I do if the item(s) in my international order arrive damaged or defective?

WeEyewear stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact us at [email protected].

May I return a gift I received from an international order?

WeEyewear does not process exchanges on international gift orders.

Prescription (Rx) Changes + Returns + Warranty

What is your Rx Exchange Policy?

At WeEyewear we offer a 100% Worry-Free Rx Guarantee!

Our objective is to make sure every customer has a wonderful experience purchasing WeEyewear Prescription Safety Glasses. You may exchange your WeEyewear Prescription Safety Glasses for a one-time exchange at no cost for up to 30 days after delivery. We even provide free return shipping!

Please contact us at [email protected] for help with your exchange.

All WeEyewear Prescription Safety Glasses are custom-made to order, therefore, not eligible for refunds.

Do WeEyewear Prescription Safety Glasses have a warranty?

WeEyewear Prescription Safety Glasses come with a one-year Rx Craftsmanship Warranty. If your WeEyewear Prescription Safety Glasses frame has an issue that is our fault such as a manufacturing defect or problem that should not occur with normal use, we will offer a one-time Frame Replacement at no cost to you. This covers any possible defect in the frame that can reasonably be attributed to the manufacturer's responsibility and not a result of normal wear and tear, accidental damage from handling or improper use. The one-year warranty period begins once your original order has been delivered to your door.

Our Rx Craftsmanship Warranty will consist of a one-time replacement of your frame at no charge within one year of your original delivery date. We aim to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

The lenses must be kept and sent back for us to remount them into a new frame. If you've lost/tossed your Rx lenses, you will be responsible for ordering a new set of Rx lenses.

To fill out our Rx warranty claim form, please email us at [email protected].

Do you replace broken frames?

Repair or replacement shall be limited to the styles and colours of the Product that are available at the time of the repair or replacement. Any repaired or replaced product shall also remain subject to the original one-year warranty from the date of the original purchase, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

Please package all Products carefully to avoid any further damage. WeEyewear will not be held responsible for damage caused by improper shipping or non-receipt. Please allow 3-4 weeks for claims to be processed. WeEyewear will pay for the cost to ship the repaired or replaced product to you.

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

International Rx Warranty

Do WeEyewear Prescription Safety Glasses have a warranty?

WeEyewear Prescription Safety Glasses come with a one-year Rx Craftsmanship Warranty. If your WeEyewear Prescription Safety Glasses frame has an issue that is our fault such as a manufacturing defect or problem that should not occur with normal use, we will offer a one-time Frame Replacement at no cost to you. This covers any possible defect in the frame that can reasonably be attributed to the manufacturer's responsibility and is not a result of normal wear and tear, accidental damage from handling, or improper use. The one-year warranty period begins once your original order has been delivered to your door.

Our Rx Craftsmanship Warranty will consist of a one-time replacement of your frame at no charge* within one year of your original delivery date. We aim to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

The lenses must be kept and sent back for us to remount them into a new frame. If you've lost/tossed your Rx lenses, you will be responsible for ordering a new set of Rx lenses. To fill out our Rx warranty claim form, please visit: https://www.weeyewear.com/warranty/

*Please note that there is a $15.00 warranty shipping fee. The shipping costs paid at the time of the original order will not be refunded.

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

What is your Rx Exchange Policy?

At WeEyewear we offer a 100% Worry-Free Rx Guarantee!

We aim to ensure every customer has a wonderful experience purchasing WeEyewear Prescription Safety Glasses. You may exchange your WeEyewear Prescription Safety Glasses for a one-time exchange at no cost* for up to 30 days after delivery.

*Please note that there is a $15.00 exchange fee. The shipping costs paid at the time of the original order will not be refunded.

Please contact us at [email protected] for help with your exchange.

All WeEyewear Prescription Safety Glasses are custom-made to order, therefore, not eligible for refunds.

Prescription Lenses

Can you fill my prescription glasses?

We love the fact that all of our WeEyewear Prescription Safety Glasses are made at a licensed lab facility located in the United States. These lab professionals are dedicated to making top-of-the-line WeEyewear Prescription Safety Glasses. From time to time there may be a prescription that we cannot fill. In the unlikely event that our lab cannot make your prescription, we will immediately issue a full refund.

If you do not see your prescription powers as an option, then our lab will not be able to fulfill your prescription.

How do I read my prescription?

OD: This refers to the “right eye”

OS: This refers to the “left eye”

Sphere (SPH): This indicates how strong your lens correction needs to be. A plus (+) number means you need help seeing close-up, and a minus (-) number means you need help seeing far away.

Cylinder (CYL): This is your astigmatism correction.

ADD: This is included for wearers who need help with both distance and reading. If you have this, you will want to order progressive lenses.

What is PD?

Pupillary Distance (PD) measures the distance between the centers of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible. Your eye doctor will usually measure your PD during an eye exam.

Do I enter my near or far PD?

Always enter your "Far PD" for distance vision eyeglasses and enter your "Near PD" for your reading glasses only. For most people, the difference between Far PD and Near PD is about 2-3mm.

How do I measure my PD?

You can download a free app to measure your PD. EyePD is a great one and it gives you results instantly (requires iOS 12.0 or later).

What is Segment Height?

Segment Height, also known as Seg Height or SH, is the vertical measurement in millimetres from the bottom of the lens in your frames, to the beginning of the progressive addition on a progressive lens, or the top line of a lined bifocal. Segment height does not apply to Single Vision lenses. The determined Segment Height is specific to each frame and wearer.

What does it mean if my prescription says “sphere” for the cylinder?

The term "sphere" means that the correction for nearsightedness or farsightedness is "spherical," or equal in all meridians of the eye. Essentially this means correction for Astigmatism is not required for the prescription being considered so please leave this section blank.

What does “Plano” mean?

It's a placeholder for the number zero, it means that you do not have distance or reading problems.

Can you make lenses with a prism correction?

Yes! Just note your prism details in the “Special Instructions for Seller” section of the order form and a Happiness Team member will add it to your order.

Can I update my prescription?

At WeEyewear, we want you to be 100% happy. With our 30-day Guarantee, you may update your WeEyewear Prescription Safety Glasses within 30 days of receiving your order, no questions asked. Please contact the Happiness Team at [email protected] to help you process your new prescription.

Can I change my Rx order?

No, all prescription orders are processed immediately after submission.

Can I cancel or return my WeEyewear Prescription Safety Glasses?

All WeEyewear Prescription Safety Glasses are custom-made to order and are not eligible for refunds.

Can I use an expired prescription to place an order?

Your prescription must be current (not expired). It is highly recommended to get an eye exam every 2 years.

What do I do if I’m experiencing issues with my prescription?

Adjusting to new glasses can take up to a week or in some cases, up to a month. If you have had a change in prescription and the difference is significant, the adjustment period may be a week or two, or even a little longer. If you're having ongoing trouble with your pair, please contact us at [email protected] within 30 days of your delivery.

Lens Care

How do I clean my lenses?

Our Standard lenses have an anti-fog coating on both the front and back of the lenses. This coating is UV-cured onto the lens and should last up to 6 months with proper care. To maximize the lifespan of the coating, use only a dry microfiber cloth (like the material of the included pouch), to gently remove oil, fingerprints, and dirt from the lens. Fog will form around fingerprints, so make sure the lenses are clean for the best anti-fog results.

If you clean them with water, the coating will wear away after about 60 washes. If you clean them with alcohol or other chemical cleaners, the coating may wear away in as little as 5-10 cleanings.

Fit

Which size should I buy?

The kid's size fits nicely on ages 7-14, and also on adults with smaller heads. The small size has an overall width of 127mm, a lens width of 47mm, and a bridge width of 19mm.

The medium size fits nicely on most adult heads. It has an overall width of 135mm, a lens width of 50mm, and a bridge width of 19mm.

Are WeEyewear Prescription Safety Glasses adjustable?

No.

What is Low Bridge Fit?

Low Bridge Fit frames are crafted for those with low nose bridges (if the bridge of your nose sits level with or below the pupils), wide faces, and/or high cheekbones.

Are WeEyewear Prescription Safety Glasses comfortable?

Is this a rhetorical question? Yes!

WeEyewear Prescription Safety Glasses are crafted from ultra-lightweight polycarbonate and feature a streamlined design with top and side shields that provide extreme comfort and top-level protection simultaneously.

While some safety goggles and glasses can feel hot, and tight, and even feature headbands that give you sweaty headaches, our eyewear wears as easily as your favourite sunglasses or eyeglasses. Even more comforting is knowing you look as good as you feel and not like a middle school lab student.

Rating/Certifications

What certification/ratings do WeEyewear Prescription Safety Glasses have?

WeEyewear Prescription Safety Glasses are ANSI Z87 certified.

Are WeEyewear Prescription Safety Glasses safety-rated for use in my workplace?

WeEyewear Prescription Safety Glasses are Z87-rated. Z87 is a standard published by the American National Standards Institute, which establishes performance requirements for protective eyewear in the workplace.

Being Z87-rated, WeEyewear provides excellent general protection from debris, particles, and foreign objects.

Most American workplaces that mandate safety eyewear use Z87 as their standard.

Insurance

Do you accept insurance?

Currently, we do not accept vision insurance, but we are happy to provide a receipt that can be used to get reimbursement from an eligible insurance company, please contact us at [email protected]

FSA/HSA
If you have a flexible spending account (FSA) or health savings account (HSA), you can also use it to purchase prescription glasses and prescription sunglasses—as long as your FSA or HSA account is affiliated with a major credit card.

Referrals

Do you have a referral program?
Yes, we do! Spread the word about WeEyewear, the most stylish WeEyewear Prescription Safety Glasses on the market! Get $10 for every friend you refer. Click on this link to get started.